Refund policy

1. 14-day right of withdrawal (EU consumers)

If you are a consumer in the European Union, you can withdraw from your subscription within 14 days of purchase without giving a reason.

If you ask for calls to start during the withdrawal period, you agree that the refund may be reduced in proportion to the service already provided.

2. How refunds are processed

Payments are handled by Paddle, our merchant of record. Approved refunds are issued by Paddle to your original payment method, usually within 5 to 10 business days depending on your bank.

3. Overage minutes

Overage minutes that have already been used are not refundable, as the service has been fully provided.

4. Cancellation

Outside the withdrawal period, you can cancel at any time; your plan remains active until the end of the current billing period and is not renewed. Partial periods are not refunded, except where required by law.

5. How to request a refund

Email support@kinnexi.com (placeholder address) from the email address on your account, or reply to your Paddle receipt. Please include your order number.